Coffee Questions

How do I know if my coffee is fresh?

Coffee starts to get stale as soon as it is roasted. This is a gradual process and unlike, for example, bread that will go moldy, there isn't an indicator other than taste and smell to tell how fresh a coffee is.

We recommend drinking up your coffee within about 8 weeks of its roast or package date.

Longer than this won't hurt you but also won't taste as great as when it is fresh!

Sparkplug Coffee beans are roasted every week and are blended and packed within a few days of roasting.

We put the date that your order was blended and packaged on each bag. Our goal is to get the coffee to you anywhere in Canada within about a week of roasting. We use the packing date as a proxy for roast date because our coffees are blends and the beans are not necessarily roasted on the same day.

With other brands of coffee, look for a roast date or a packaging date. Don't pay attention to a Best Before or Use By date because there are no standards around these. Is the Use By date 6 weeks from roast? Or (more likely) 12 months from when it was roasted? Some roasters even will use a Best By date that is 18 months from when the coffee was packed. Taste for yourself - the fresher the better!


How often do you roast?

Sparkplug Coffee beans are roasted fresh every week. We roast just enough for the current week's orders. Every order is hand blended, ground if that's how you want it, and custom packed. We aim to get your order to you within 7-10 days of when it was roasted, no matter where you are located on the continent.


SHIPPING Questions

WHAT ARE THE SHIPPING COSTS? 

Shipping costs are based on the type of product you are purchasing and are FREE for most orders and a flat rate of $5 or $10 for everything else. 
All coffees and some smaller products include FREE standard shipping by Canada Post. (Expedited and tracked shipping can be added for a few dollars at the checkout.) 

All other products have flat rate tracked shipping of $5 or $10 or FREE on orders over $75. 

The shipping amount and any applicable taxes are calculated on the Checkout page. Any shipping costs or taxes will be shown before you need to enter any payment info. 


WHERE DOes Sparkplug Coffee SHIP?

We are a proudly Canadian company and ship everywhere in Canada - coast to coast to coast.

If you are outside Canada and want to know when Sparkplug Coffee is available in your neck of the woods, send us an email and let us know that you’d like to order from us. We’ll see what we can work out! 


WHEN WILL I RECEIVE MY ORDER?

We will email or text you when your order is on its way. This is usually the Tuesday following when your order was placed. 

How long it takes depends on where it is going and how it is sent. 

Orders sent by standard Canada Post (most 750cc coffee orders) do not have tracking. Usually, it takes a day or two to Ontario and Quebec and 3 to 4 days to the east or west coasts. But, being Canada Post, it can take a week or more. If it has been more than a week for a standard shipment, please don’t panic and give it a few more days. 

For orders sent by expedited parcel (Large coffee orders and most merchandise), Canada Post provides service standards that range from 1 day to almost 2 weeks (!) for remote locations. We'll send the tracking number when your order is on its way so you can follow where your order is and when it should be delivered. 

If you have any concerns about an order’s delivery, please let us know! 

SparkplugCoffeeOrder

Returns & Refunds

Can I RETURN A Purchase? 

WE ABSOLUTELY WANT YOU TO BE HAPPY WITH YOUR PURCHASES FROM SPARKPLUG COFFEE.

If you are unsatisfied with a coffee purchase, let us know within 30 days of its ship date and we will replace it with another blend. Don't like it, no worries - try a different coffee. 

If a coffee shipment has not been delivered a month after its shipping date, you are entitled to a refund of the purchase or a replacement shipment of a similar coffee. Call us and we'll work something out.

If you are not satisfied with your purchase of a non-coffee product, please contact us by phone (647-479-2897) during business hours to request a return or exchange within 30 days of the receipt of the product. Any product you return must be in the same condition you received it and in the original packaging.

Personalized or other customized product may not be returned for refund or exchange unless stated otherwise during time of purchase.


HOW DO I RECEIVE A REFUND? 

Refunds will be returned to the credit card you paid with. An email will be sent from Beanstream, our payment processor (they have the payment details - we don’t ever have access to your card data) to confirm that a refund has been processed.


SECURITY

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive/credit information is transmitted via securely and then encrypted into our Payment gateway provider's database only to be accessible by those authorized with special access rights to such systems. Anyone with access is required to keep the information confidential. Our payment processor is Beanstream. 

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Beanstream

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Money & ACCOUNTS 

How Does PRICING Work?

All prices are in Canadian Dollars. (At this time, Sparkplug Coffee sells and ships within Canada.)


WHAT ARE MY PAYMENT OPTIONS?

We accept all major credit cards - Visa, MasterCard, Amex and more. 


DO I HAVE TO CREATE AN ACCOUNT TO ORDER FROM SPARKPLUG COFFEE?

For all orders except Autopilot coffee subscriptions, you can check out as a Guest without creating an account. You have the option to create an account and this will make it faster to order in future.  

Autopilot coffee subscriptions require setting up an account so that we know when to send your next order and so that your payment information can be saved (with our secure payment processor, Beanstream) for future orders.


Autopilot - our Coffee Subscription

I’m signing up for coffee on Autopilot. How does billing work?

It’s a pay-as-you-go system where we bill you for each order a couple days before we send it out. 

You’ll pay for your first order when you sign up for your Autopilot coffee subscription. Your credit card info is securely stored with our payment processor (Beanstream). When it is time for your next order - in 2, 3 or 4 weeks - a charge will go through for that order. 

We send out orders at the start of each week, so we may adjust the order date to process on a Friday. This makes sure there is only a couple of days between when the order is processed and when it is mailed to you. And it gives you a couple days after your email receipt to let us know if you need any changes made. 


Can I Change the frequency of my Autopilot coffee subscription?

No problem! Just email or call us and let us know how you want it adjusted - more or less often. We can do a custom frequency if the 2, 3 or 4 week options don’t work for you. We do not want to send you more coffee than you can drink up. And also don’t want you to run out between shipments. So talk to us, let us know what works for you and we’ll get a schedule that suits. 


How do I cancel an Autopilot coffee subscription?

Easy-peasy. In every receipt for your Autopilot coffee order, there is a link to “Cancel this subscription”. Just follow that link, login to your Sparkplug Coffee account and cancel it. You can also email or call us and we can take care of it for you. 


Can I cancel one order or put the Autopilot on hold? 

For sure! Maybe you’re travelling and not around for an order or two. Or have to give up coffee for some other crazy reason for a bit. Whatever the reason, just EMAIL or CALL us and we’ll make any adjustments you’d like. 

We can push out your next order to a specific date. Or can put it on hold until you let us know you’re ready for more coffee. 


Oh no! I’m running low on coffee! Can I get my Autopilot order early?

We’ll do our best! Email or call us and we’ll get your next order out as soon as we can! 

Is there a DIY option to adjust orders?

You can update your contact info or payment method, so long as you've created an account in the Sparkplug Coffee store. Just use this link to login to your account and make the changes:

https://sparkplugcoffee.foxycart.com/cart?cart=updateinfo

Other DIY options are to cancel a coffee subscription or transfer it to someone else. These options are available from the personalized link contained in your emailed coffee order receipt.

For any other changes, just give us a call or send an email and we'll get it done. Easy peasy!


PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

DO WE USE COOKIES?

Yes. (Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser, if you allow, that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.)

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT

By using our site, you consent to our Privacy Policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Have More Questions? CONTACT US!

If you have any questions about this Privacy Policy or anything else, please contact us - see our Contact page for our mailing address, phone and email.

This policy was last modified on September 10, 2015.